Exchange , Return or Refund Policy

 

At Artisan Soul, our craftsmen create and pack all our products with Love, affection, and care. However, there may be times when you are not sure about your purchase and want to return or exchange. 

In such a scenario, Artisan Soul offers the “No question asked” 15-day return & exchange policy for all our patrons. 

Contact us at: hello@artisansoul.in

However, please note that this policy doesn’t cover our ‘non-refundable” products or “high-value” products. 

Exchange: 

Please note the pointers in case of an exchange:

• To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• All the tags should be present on the product.
• Please do not send your purchase back to the manufacturer.
• Pick-up service facility would be available at selected locations based on our courier serviceability. In case the pick-up service is not available at your address, then we would guide you through the self-ship procedure.
• In case of the self-ship procedure, we would dispatch the new product as soon as we receive the product shipped by you.

Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card, etc.), depending on your preference. 

Return: 

While initiating return, kindly keep in mind the following points for the best experience: 

• To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• All the tags should be present on the product.
• Please do not send your purchase back to the manufacturer.
• Pick-up service facility would be available at selected locations based on our courier serviceability. In case the pick-up service is not available at your address, then we would guide you through the self-ship procedure.
• Once we receive the product, it will take 2-3 weeks for us to initiate the refund.
• We request that you kindly bear with us. To keep you informed, we will keep you posted during the refund process.
• Shipping charges will not be refunded for specific locations and products.

Refunds:

• Once we receive your request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card, etc.), depending on your preference. 
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, then your refund will be processed for the cost of the goods to the original payment source (Account, credit card, etc.), depending on your preference, within a certain number of days.
• For orders that are cancelled before receiving, the refund of the exact purchase amount will be made to your artisan soul account as website credits or as coupons, redeemable on artisansoul.in.