Exchange , Return or Refund Policy
At Artisan Soul, our craftsmen create and pack all our product with Love, affection and care. However, there may be time when you are not sure about your purchase and wants to return or exchange.
In such a scenario, Artisan Soul offers the “No question asked”15 days return & exchange policy for all our patrons.
To make your return experience hassle-free, you can just share the details with us over our “Whatsapp Number”. Or, you can fill out a Returns and Exchanges form which is available on our website under Returns and Exchanges slab.
However, please note that this policy doesn’t cover our ‘non- refundable” products or “high- value” products.
Exchange:
Please note the below-mentioned pointers in case of an exchange:
- To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- All the tags should be present on the product.
- Please do not send your purchase back to the manufacturer.
- Pick up service facility would be available at selected location basis our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.
- In case of the self-ship procedure, we would dispatch the new product as soon as we received the product shipped by you.
Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.) depending on your preference.
Return:
While initiating return, kindly keep in mind below points for best experience:
- To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- All the tags should be present on the product.
- Please do not send your purchase back to the manufacturer.
- Pick up service facility would be available at selected location basis our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.
- Once we receive the product, it would take 2-3 weeks for us to initiate the refund.
- We request you to kindly bear with us. To keep yourself informed, we would keep you posted during the refund process.
- Shipping charges will not be refunded for specific locations and products.
Refunds:
- Once we receive your request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.) depending on your preference.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, then your refund will be processed for the cost of the goods to the original payment source (Account, credit card etc.) depending on your preference, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, kindly follow below steps:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at artisansoul.retail@gmail.com
